Category Archives: Service Standards

How Does Jerry Lambert Automotive Know What to Recommend?

When you drop your vehicle off at Jerry Lambert Automotive in Salt Lake City, they don't just poke around under your hood looking for stuff to do. Jerry Lambert Automotive professionals have lists and procedures they follow for different types of service. First of all, your Salt Lake City service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Jerry Lambert Automotive pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check you ... read more

Speak Up: Talking with Your Jerry Lambert Automotive Service Advisor

About 80% of the vehicles on Salt Lake City roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Utah. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Salt Lake City drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn t ... read more

What Salt Lake City Customers like About Us at Jerry Lambert Automotive

A big part of the service we provide at Jerry Lambert Automotive for our Salt Lake City customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Salt Lake City area customers. Even though we try to be proactive in our Jerry Lambert Automotive automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Salt Lake City customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Jerry Lambert Automotive is not just pulling them out of the air. We know that people in Salt Lake City live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Jerry Lambert Automotive service process is checking the vehicle manufacture's schedule to make sure we do ... read more

What You Need to Know from Your Jerry Lambert Automotive Service Advisor

Salt Lake City drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Jerry Lambert Automotive uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns ... read more

On Board Diagnostics for Salt Lake City Motorists

Some Salt Lake City vehicle owners wonder why Jerry Lambert Automotive and other Salt Lake City auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Jerry Lambert Automotive for a tricky automotive problem shouldn't be a surprise. In the Salt Lake City area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy Utah road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Jerry Lambert Automotive diagnosis may be much more involved.Much of the Salt Lake City driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among Utah drivers that the trouble code tells the Jerry Lambert Au ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Salt Lake City, Utah, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Salt Lake City.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in Salt Lake City, Utah, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that ... read more

Questions to Ask Your Salt Lake City Service Advisor

We find that a lot of Salt Lake City drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Salt Lake City automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find ... read more

Arrive Alive in Salt Lake City

We've all seen drivers do crazy things while driving to or from Salt Lake City. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Utah roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around Salt Lake City. Salt Lake City drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. Salt Lake City drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep m ... read more

Service Center Standard and Procedures

All Utah pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Salt Lake City automotive service centers including Jerry Lambert Automotive have procedural standards for each service they perform. Jerry Lambert Automotive technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Utah service centers can assure a quality outcome. The job is done right every time and Salt Lake City customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The Utah automotive industry as a whole is very committed to standards of excellence and encourages individual Utah service center operators to apply them to every vehicle they servi ... read more

What Salt Lake City Automotive Service Consumers Should Know

There are some things drivers should know about Salt Lake City car service and repair. First and foremost, Jerry Lambert Automotive cares about you and your family's safety. And we really appreciate your business. Jerry Lambert Automotive in Salt Lake City wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Jerry Lambert Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them ... read more

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